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Follow along as our Kibo crew gets out there.
It’s simple! First, pick which product you’d like to purchase. Then, choose how often you’d like recurring orders to be delivered to you. Kibo delivers every 30 days.
Yes, your subscription will renew automatically based on the frequency you selected during your initial purchase. If you want to modify, change the date of your next order, skip your next order, or cancel your subscription, log into your account on our website. Once you’re logged in, click on ‘My Subscriptions’ and select the subscription you’d like to update.
You will need to log in to your account by clicking ‘Login’ using the mobile menu or the top right of your screen if you’re using a computer. If you do not have an account, you will need to sign up for one using the same e-mail address you used to purchase your subscription. Once you’ve logged in, select ‘Manage Subscriptions’. If you have multiple subscriptions, choose which one you’d like to manage
To make any changes to your subscription, log into your account on our website and select ‘My Subscriptions’. Select the subscription you’d like to adjust and select Manage Subscription. You can then:
ADD A PRODUCT:The Subscription page will present items that you can “Add One-Time” for an additional charge. Note: you cannot remove any of the fixed items included in your subscription.
CHANGE SHIPPING DATE: Under Subscription Settings, click the box that says “Next box ships on”. A calendar will pop up for you to select the date you’d like to your next shipment to ship out. Once you’ve selected your desired shipping date, click “Update Shipping Date”.
CHANGE QUANTITY: Under Subscription Settings, click on any of the items included in your subscription that you’d like to adjust. When the pop up box appears, use the +/- buttons to change the quantity of items to include in your next order for an additional charge. Once you’re done editing, click “Save Product”.
SKIP SUBSCRIPTION:Under Subscription Settings, there is the option to “Skip Next Order”. If you select this option, you will not receive your next scheduled recurring order. To successfully skip your next recurring order, please be sure to select this option before 11:59 PM the day before the order is scheduled to ship.
CANCEL SUBSCRIPTION:Under Subscription Settings, there is the option to “Cancel Subscription” at the bottom of the page. By selecting this option, you will effectively cancel all recurring subscription orders.
Scroll down to the ‘More Settings’ section of the associated subscription you selected. To edit any of this information, click on the information that needs to be updated and a box will appear on the right hand side of the page. After the information is input as needed, click either 'Save Address' or 'Update Card.'
Nope. You can cancel your subscription free of charge. Recurring orders are processed on the day of the month that you began your subscription. To cancel your subscription, those changes need to be made by 12 PM EST the day before the order is processed. To cancel your subscription, log into your account on our website and click ‘My Subscriptions’ and select the subscription you’d like to update. You’ll find the option to “Cancel Subscription” at the bottom of the page.
With your subscription, you save 10% on the initial order and recurring orders!
For all orders, your card will be charged when the order is processed. Subscriptions are processed on the day that they’re scheduled to ship. You can view your next scheduled shipping date in your account under 'Subscription' in the box that says 'Next box ships on.'
Yes, you will receive a reminder email 3 days before your recurring subscription order is processed and shipped.
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